via techcrunch.com
Why agile development makes sense when you're bootstrapping - who has the cash or the time to wait that long - to make a tidy, er tiny profit?
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Friday, March 11, 2011
Wednesday, March 9, 2011
Survey finds Canadians spending more time online than those in other countries
Canadians are spending much more time online than people from other countries, with an increasing number of older users propelling that growth, according to a new study of Internet habits.
via vancouversun.com
Go Canada Go! - I recall hearing CTV media analyst Kris Able saying that while Canadians do spend more time online, on the purchase side of the equation, they tend to spend more time weighing the options - vs. impulse buying (Americans)
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Tuesday, March 8, 2011
Microsoft: How To Reassure Users When Your Site Goes Down, Using Twitter
Microsoft has teamed up with Psychster, a research firm that apparently specializes in “the psychology of social media”, to study how companies should use Twitter to address a site outage, unscheduled downtime or interrupted service. Provided Twitter is available, I might add.
Anyway, you can download the whitepaper here (PDF).
According to the collaborative study, people are increasingly turning to Twitter in the case of an online service outage, while companies often don’t know what to say, who should say it, and what the impact of all that ‘joining the conversation’ will be.
Microsoft Learning and Psychster conducted a multivariate scenario study (see survey) to explore how best to reassure users during an outage, and how tweets affect brand perception and support call center demand.
The results showed that half of the (120) respondents in the sample would consult a Twitter feed to get information about an outage, and that negative feelings about the downtime would reduce if they find out the responsible company seemingly cares enough to tweet about it.
According to the study, acknowledging an outage and giving an explanation also reduces users’ likelihood to contact support – but only when the tweets were posted by an employee/social media manager rather than ‘the company’ or its executives.
What also helps reduce call center demand during outages: informing users about the breadth of the impact rather than stating whether it was a frequent or expected occurrence.
Facebook, Skype, Tumblr, Foursquare, WordPress and … Twitter: the whitepaper can be downloaded here. It’s free of charge, no registration required.
How about putting yourself in the Customer's shoes - and thinking like s/he thinks, when the site doesn't work. That would make a lot of sense to me - and show the Customer the respect s/he deserves - and has already paid for.
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Smartphones outsell PCs for first time
The world is getting smaller after all - it's an inversion really. Small screens, big opportunities. I would imagine there are big opportunities in the e-learning space, to help people learn while they're on the go - anyone know of neat applications out there?
via TheStar.com - Business by Dana Wollman on 9/02/11
For the first time ever, smart phones such as Apple Inc.'s iPhone are outselling personal computers, according to a report by research group IDC that was released Monday.
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WestJet’s Q4 profit soars 138%
Check out this website I found at thestar.com
What's this company doing right - building brand loyalty with an excellent customer experience. I mean, who doesn't like flying WestJet - their jokes are so bad, you just have to laugh - but you really do get the sense they 'care' about you as a passenger, and more importantly as a Customer.
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Life After Entrust
Ian Curry - President & Chief Executive Officer
Prior to joining DNA Genotek in 2004, Mr. Curry spent 9 years as a key leader of Entrust, Inc. He joined the company in its startup phase and played an instrumental role in creating a new market, ultimately growing Entrust to a global leader in Internet security software with over $200 million ($Cdn) in revenue in 2000. He participated in Entrust's 1998 initial public offering and a secondary offering in 2000. Mr. Curry's management skills enabled him to be successful at a variety of executive roles, including Chief Marketing Officer, President of Entrust.net (a subsidiary launched by Mr. Curry in 1999), Vice President of Investor Relations, and Vice President of Product Management. Directly prior to joining Entrust, he attended MIT's Sloan School of Management. He holds a Master's in Science (Management) from MIT and a Bachelor of Science (Honours, Computer Science) from The University of Western Ontario.
via dnagenotek.com
Always interesting to see folk's career path - from architecting Internet security software, to unlocking the secrets of the body's internal architecture - great stories abound!
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TO2015 CREATES FIRST-EVER PAN AM DIVERSITY POLICY
** What ‘green’ was to Vancouver 2010, multiculturalism will be to TO2015 ** Today, TO2015 announced the creation of a first-ever Diversity Policy developed for a Pan/Parapan American competition. “What ‘green’ was to the Vancouver Games, multiculturalism will be to TO2015,” says Ian Troop, CEO T02015. “Toronto 2015 will be the first Pan/Parapan American Games to mandate a comprehensive and inclusive Diversity Policy providing business opportunities to our many multicultural communities.”
Whoa - diversity is going mainstream. Check out the phrase - "diversity policy providing business opportunities to our many multicultural communities". What does this mean - are their preferred procurement policies - how can you make this work for you?
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